Privacy policy
This policy covers the personal data Axrail Pte. Ltd. collects through this website. It is written for Malaysia PDPA and Singapore PDPA.
What we collect, and why
This site collects personal data in two places: the contact form, and, only if you agree, analytics cookies (see below). When you submit the form, we receive your first name, phone number and the country it belongs to, email, company name, position, which service you're interested in, how you heard about Axrail, and any question you choose to write. We use these details for one purpose: to reply to your enquiry and arrange a conversation. We do not use them for marketing or tracking.
Where your data goes
Your submission is delivered through our email provider, Resend, which acts as a processor, and arrives in an Axrail inbox. It is not stored in a database on this site. A spam check by Cloudflare Turnstile runs before your message is sent; it confirms you are a person and does not receive your message.
Analytics cookies
With your agreement, we use Google Analytics 4, loaded through Google Tag Manager, to understand how visitors use this site: which pages are read, roughly where visitors come from, and what device and browser they use. Google acts as our processor. Google Analytics sets first-party cookies named _ga and _ga_ followed by an identifier, which last up to two years. We do not use advertising cookies, and we do not share analytics data for advertising.
Until you choose Accept, no analytics cookies are set. Google may still receive a cookieless signal that a page was viewed, with no identifier attached. If you Decline, or later withdraw, we remove the analytics cookies this site set. You can change your choice at any time.
How long we keep it
We keep an enquiry for 90 days, then remove it. To be honest about how that works: retention here is an operational control over an inbox, applied by our team, rather than something enforced automatically in code. If you want your details removed sooner, ask us and we will remove them.
Your rights
Under Malaysia PDPA and Singapore PDPA, you can ask what we hold about you, ask us to correct it, and ask us to delete it. Write to us at either office below and we will act on your request.