top of page
white.png
Application Support Engineer.png

Application Support Engineer

Kuala Lumpur

Overview

We are seeking a dedicated Application Support Engineer to provide exceptional technical assistance for cloud-based applications. This role focuses on application support, not infrastructure, making it ideal for candidates with experience in troubleshooting and strong logical and analytical thinking skills. Whether you’re a fresh graduate eager to begin your career or an experienced professional (senior roles available for candidates with 4+ years of experience), this position offers a unique opportunity to work on cutting-edge cloud solutions, AWS native technologies, and Generative AI innovations.

What will I be doing?

1. Application Support and Troubleshooting:

  • Provide Level 1 and Level 2 support for cloud-hosted applications and services.

  • Diagnose, analyze, and resolve application-related issues, ensuring minimal downtime.

  • Collaborate with development teams to identify and address root causes of recurring problems.

2. Incident and Ticket Management:

  • Manage and prioritize support tickets using tools like Jira, ServiceNow, or similar platforms.

  • Document issues, solutions, and troubleshooting processes in a knowledge base.

3. API and Application Monitoring:

  • Monitor application performance using tools like AWS CloudWatch, New Relic, or Datadog.

  • Analyze logs and metrics to identify and resolve performance bottlenecks.

4. Cloud Infrastructure and Data Management:

  • Architect and deploy scalable data solutions using AWS services like Redshift, EMR, and S3.

  • Use Infrastructure as Code tools (e.g., Terraform, AWS CDK, or CloudFormation) to automate deployments.

5. Automation and Enhancements:

  • Develop scripts or tools to automate common support tasks and improve efficiency.

  • Provide feedback to development teams for application improvements and bug fixes.

Requirements:

  • Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Equivalent practical experience will also be considered.

  • Experience in troubleshooting application issues, including debugging logs and resolving errors.

  • Familiarity with cloud platforms, especially AWS services like Lambda, RDS, and S3.

  • Basic knowledge of APIs and tools like Postman for testing and debugging integrations.

  • Strong logical and analytical thinking skills to solve complex application problems.

  • Familiarity with monitoring tools such as CloudWatch, Datadog, or New Relic.

  • Basic scripting knowledge (Python, Bash, or AWS CLI) for automation tasks.

  • Relevant AWS Certifications (e.g., AWS Certified Developer – Associate, AWS Certified Solutions Architect) are a plus.

  • Fresh graduates with strong problem solving skills and programming knowledge are encouraged to apply. 

Preferred Skills:

  • Familiarity with ticketing systems like Jira. 

  • Strong communication skills and the ability to work collaboratively across teams.

  • Senior candidates (4+ years) should demonstrate expertise in application troubleshooting, monitoring, and automation.

Benefits

💵 Competitive salaries

💼 Career growth opportunities

⏱️ Flexible working hour​

🚀 Attractive benefits

✨ If this sounds interesting, we would love to hear from you. Please include whatever info you believe is relevant: resume, GitHub profile, code samples, links to personal projects, etc.

bottom of page